Who we are
Accident Advice Helpline Direct Limited (“we, “us”) is a subsidiary of Slater and Gordon UK Limited, part of a group of companies whose ultimate parent company is Slater and Gordon UK Holdings Limited (“Slater and Gordon”).
We take the privacy and confidentiality of our clients, potential clients, ex-clients and their affiliates very seriously and we are committed to protecting it.
We may use your personal information:
How we collect your personal information
We collect and process your personal information in order to facilitate the provision of the professional service(s) for which you have instructed, or may instruct, us. The personal information you supply to us in connection with your claim may include: your name, address, contact details, date of birth, details of the circumstances of the claim or incident and any damage, injury or loss suffered by you, National Insurance number, employment and GP details including records held by your employer and GP.
Most of this information will have been provided by you, however there may be instances where it comes from other sources or third parties. For example, we may receive it from a medical report from your GP in the course of assisting with a personal injury claim.
Your personal data will be held in electronic and/or manual format.
Why we collect your personal information
We will use your personal information for the following purposes:
Sharing your personal information outside of Accident Advice Helpline Direct Limited
We may need to communicate your personal information to other individuals or organisations. For example:
In dealing with your claim, we may also transfer your information to third parties providing us with support and administrative services for the more efficient processing of your claim and/or the legitimate business purposes. Your details will be processed in each case in strict confidence and we will take all reasonable steps to ensure that any third party has sound security measures.
In the unlikely event that we sell our business, or a part of it, we may sell your information as part of the sale to allow the purchaser to carry on providing some or all of our services to you.
Accessing and updating your personal information
You have a number of legal rights over the personal information held by us. These include the right:
You should contact us should you wish to have access to this information or to update or complete any of our records pertaining to your personal information. Requests can be made to our Data Protection Officer:
90 High Holborn
For more information about this policy, or if you would like to make a complaint in relation to the way we process your personal information, please contact Compliance@slatergordon.co.uk. We will endeavour to resolve any complaints, however if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO), the website is www.ico.org.uk or their telephone helpline 0303 123 1113.
How long we keep your personal information
We will retain your personal information for as long as it is reasonable and necessary for the use for which we have collected it in accordance with applicable laws, and our statutory obligations. We may also use your personal details to provide you with information about legal developments, news or events if you have subscribed to our newsletters, or to ask you to participate in a client satisfaction survey.
Transferring personal information overseas
Most of the personal information we hold on you will be used and stored in the UK. However, there may be instances where some or all of your personal information is transferred overseas as some or our operations and third party providers are located outside of the UK. Where this occurs, we have taken steps to ensure that data is held securely.
We will keep your personal information confidential and will take appropriate measures to protect it against loss, theft or misuse and to safeguard your privacy.
Where you are provided with any confidential information (including a user ID or password), you must not disclose such information to any third party.
Updating this Policy
We may amend this policy at any time by either notifying you or posting a revised version on our website at https://aahdirect.com
If we make a change to this policy, we will take your continued use of our services after that date as your acceptance of the change, so if an amendment is not acceptable to you then you should stop using our services.